1. GENERAL INFORMATION
The ownership of this website alcantaracosmeticausa.com, (hereinafter Website) belongs to: ALCANTARA DISTRIBUTIONS USA INC., with VAT number: 99-2641179, and the contact details are:
Address: 162 Spring St. WEST ROXBURY, MA. 02132
Contact phone: +1 (617) 293-8791
Contact email: elcantaracosmetica.usa@gmail.com
This document (as well as any other documents mentioned here) regulates the conditions under which this Website (alcantaracosmeticausa.com) is used and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
By accepting these Conditions, the User also acknowledges having read the Legal Notice, the General Terms of Use, including the cookie policy, and the privacy and data protection policy of Alcantara before accessing, browsing, and/or using this website. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User consents to be bound by these Conditions and all the aforementioned documents. If the User does not agree with all of these, they should not use this Website.
It is also noted that these Conditions may be modified. The User is responsible for reviewing them each time they access, browse, and/or use the Website, as those in force at the time of requesting the purchase of products and/or services will apply.
For any questions regarding these Conditions, the User may contact the owner using the contact details provided above or, if applicable, using the contact form.
2. THE USER
Accessing, browsing, and using the Website confers the status of user (hereinafter referred to, interchangeably, individually as User or collectively as Users), and therefore, from the moment of starting browsing the Website, all the Conditions established here are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations, as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility extends to:
Using this Website only to make inquiries and legally valid purchases or acquisitions.
Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be canceled, and the relevant authorities notified.
Providing truthful and lawful contact details, for example, email address, postal address, and/or other details (see Legal Notice and General Terms of Use).
The User declares to be over 18 years old and to have legal capacity to enter into contracts through this Website.
The Website is primarily aimed at Users residing in Spain. Alcantara does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Alcantara disclaims any liability that may arise from such access, as well as any guarantees for shipments or services outside of Spain.
The User may enter into the purchase and sale contract of the desired products and/or services with Alcantara in any of the languages in which these Conditions are available on this Website.
3. PURCHASING OR ACQUISITION PROCESS
Users can make purchases on the Website using the established means and forms. They must follow the online purchase and/or acquisition procedure on alcantaracosmeticausa.com, during which various products and/or services can be selected and added to the cart, basket, or final shopping space, and finally clicking on: “”
Likewise, the User must fill in and/or check the information requested at each step, although during the purchase process, before making the payment, the purchase details can be modified.
Subsequently, the User will receive an email confirming that Alcantara has received their order or purchase request and/or service provision, that is, the order confirmation. Also, the User will be informed, equally, by email when their purchase is being shipped.
Once the purchasing process is completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Likewise, if desired, the User can obtain a copy of their invoice on paper by requesting it from Alcantara using the contact spaces of the Website or through the contact details provided above.
At the time of purchase, the User acknowledges being aware of specific sales conditions applicable to the product and/or service in question, which are shown alongside the presentation or, if applicable, the image of the product on the Website, indicating, for illustrative purposes, but not exhaustively, details such as name, price, components, weight, quantity, color, product details, or characteristics, how the services will be carried out and/or the cost of services; and the User acknowledges that placing an order constitutes full and complete acceptance of the specific sales conditions applicable in each case.
Communications, purchase orders, and payments involved in transactions made on the Website may be archived and stored in the computerized records of Alcantara in order to constitute proof of transactions, in any case, respecting reasonable security conditions and current laws and regulations that may apply, particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that Users are entitled to under the privacy policy of this Website.
4. AVAILABILITY
All purchase orders received by Alcantara through the Website are subject to product availability and the absence of any circumstances or force majeure causes (clause nine of these Conditions) affecting their supply and/or provision of services. If difficulties arise regarding the supply of products or if products are out of stock, Alcantara undertakes to contact the User and refund any amount that may have been paid.
5. PRICES AND PAYMENT
The prices displayed on the Website are final prices in Euros (€) and include taxes, unless otherwise required by law, especially regarding VAT.
Shipping costs are included in the final prices of the products as shown on the Website. Thus, Alcantara provides delivery services and/or shipping through: .
Under no circumstances will the Website add additional costs to the price of a product or service automatically, but only those selected and chosen voluntarily and freely by the User.
Prices may change at any time, but such changes will not affect orders or purchases for which the User has already received an order confirmation.
Accepted methods of payment will be: Credit or debit card
Credit cards are subject to checks and authorizations by the issuing bank. If the bank does not authorize payment, Alcantara will not be liable for any delay or non-delivery and will not be able to formalize any contract with the User.
Once Alcantara receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation is sent to the User, and/or confirmation of the service provided in the manner and, where appropriate, place established.
In any case, by clicking on “”, the User confirms that the payment method used is theirs.
6. DELIVERY
In cases where physical delivery of the contracted goods is necessary, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands)
Except in cases of unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the timeframe indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason, for which Alcantara is responsible, it cannot meet the delivery date, the User will be contacted to be informed of this circumstance, and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to arrange for it to be delivered again.
If the User will not be at the delivery location at the agreed time slot, they must contact Alcantara to arrange delivery for another day.
If 30 days elapse from when the order is available for delivery, and it has not been delivered for reasons not attributable to Alcantara, Alcantara will consider that the User wishes to terminate the contract, and it will be considered resolved. As a result of the contract being terminated, all payments received from the User will be refunded, except for any additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery method offered on the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered resolved.
However, the User must be aware that transport resulting from termination may incur additional costs that may be passed on to them.
For the purposes of these Conditions, delivery will be considered to have taken place or the order will be considered delivered when the User or a third party indicated by the User acquires physical possession of the products, which will be evidenced by signing the receipt of the order at the agreed delivery address.
The risks associated with the products shall be borne by the User from the moment of their delivery. The User acquires ownership of the products when Alcantara receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs after receipt of the full payment amount by Alcantara.
In accordance with the provisions of Law 37/1992
, of December 28, on the Value Added Tax (VAT), deliveries will be considered to be made at the address listed on the purchase order, and there will be no responsibility for the contracting party to be at the location for the reception of the order and/or for any failure to fulfill the obligations under these Conditions.
7. CANCELLATION
The User may cancel the purchase of a product or service in the following cases:
1. Before Alcantara confirms the purchase and/or service, they may do so through the contact form or by email to the contact address at the top.
2. Once the confirmation has been made, the User will have a period of 14 calendar days after receipt of the order to withdraw from the contract without giving any reason and without incurring any penalty. However, the User must bear the direct cost of returning the order, as set out in clause eight.
The User acknowledges that they are aware that in cases where the subject of the contract is the delivery of goods that are likely to deteriorate or expire rapidly, they have no right to withdraw from the contract. The User will be responsible for the decrease in value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and function.
8. RETURNS
The User has 14 calendar days from the date of the receipt of the order to return the product to Alcantara. The User must bear the direct cost of returning the order to the address specified in the first section.
Returns of all kinds of items purchased are accepted, as well as packaging for products that are in the same condition as when they were received, unopened, and unmarked, as well as the product itself. The return of the order will not be allowed if the article has been used beyond the mere opening of the packaging, or its manipulation in any way.